Privacy Policy

1. Scope of this Privacy Policy

This policy applies to the website associated with https://casino-of-the-rockies.ca/, including informational pages, promotional sections, support forms and pages that link to this Privacy Policy. It also applies when a visitor interacts with online casino content, marketing materials, account-related pages, responsible gaming information or customer support references provided by Casino of the Rockies Canada.

The policy does not replace the terms, privacy notices or account rules of third-party providers, payment services, affiliate operators, game studios, analytics tools or platforms that may be linked from the website. When you leave this website or open a third-party service, that service may apply its own rules and privacy practices.

2. Information We May Collect

The type of information collected depends on how you use the website. A casual visitor may provide very little information, while a person who registers, contacts support or follows a casino promotion may provide more details.

• Contact details such as name, email address or support message content when voluntarily submitted.
• Account-related details that may be required by an operator or platform for registration, identity checks, age verification, fraud prevention or responsible gaming controls.
• Technical data such as IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, timestamps and diagnostic information.
• Usage information showing how visitors move through the website, which sections are opened, which buttons are clicked and whether pages load correctly.
• Marketing preferences, communication history and consent records where newsletter, bonus updates or promotional messages are requested.
• Responsible gaming interactions, such as requests for limits, cooling-off guidance, self-exclusion information or support resources, where those features are available.

3. How Information Is Used

Information is used to operate the website, improve the user experience, protect players, respond to requests and make the content more relevant for Canadian visitors.

• To display the website correctly across desktop, tablet and mobile devices.
• To provide access to account, login, registration, promotion and casino information pages.
• To answer questions submitted through contact forms or support channels.
• To maintain site security, prevent misuse, detect suspicious activity and reduce spam or fraudulent behaviour.
• To improve content, navigation, loading speed, technical performance and accessibility.
• To provide safer gambling information, age reminders and responsible gaming guidance.
• To comply with legal, regulatory, accounting, security or dispute-resolution obligations where applicable.

4. Legal Bases and Consent

Where privacy law requires a legal basis for processing, information may be handled because it is necessary to provide a requested service, because there is a legitimate interest in operating and protecting the website, because consent has been provided, or because compliance with legal obligations is required.

Consent-based activities may include optional newsletters, certain cookies, promotional communications or analytics settings. Consent can usually be withdrawn by using unsubscribe links, browser settings, cookie controls or by contacting support where appropriate.

5. Cookies, Analytics and Similar Technologies

Cookies and similar technologies may be used to remember preferences, support secure browsing, analyse website performance and understand which pages are useful to visitors. Some cookies are essential for basic functionality, while others help measure engagement or improve marketing relevance.

More information is available in the dedicated Cookies Policy, including examples of cookie categories and practical ways to manage browser settings.

6. Sharing of Information

Information may be shared only where there is a valid operational, security, legal or service-related reason. Casino of the Rockies Canada does not present visitor information as a product for sale.

• Hosting, maintenance, analytics, security and email service providers that help operate the website.
• Payment, identity, fraud prevention or casino platform partners where a player chooses to use services that require verification or transactions.
• Regulators, law enforcement, professional advisers or authorities where disclosure is required by law or necessary to protect rights and safety.
• Successor entities in the event of a business transfer, restructuring or website operation change, subject to appropriate safeguards.

7. Data Retention

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, including support follow-up, fraud prevention, security monitoring, compliance, accounting, dispute handling and website improvement. Retention periods may differ depending on whether the information relates to a casual visit, a support request, an account action, a payment issue or a responsible gaming matter.

8. Security Measures

Reasonable administrative, technical and organisational safeguards are used to protect information from unauthorised access, alteration, disclosure or loss. These may include encrypted connections, restricted access, monitoring, secure hosting practices and review of systems used to operate the website.

No online service can guarantee absolute security. Visitors should use strong passwords, keep devices updated, avoid sharing account details and contact support if they suspect unauthorised activity.

9. Your Privacy Choices

Depending on location and applicable law, visitors may have rights to access, correct, delete, restrict, object to or receive a copy of certain personal information. Some requests may require identity verification before they can be completed.

• Update or correct contact details when account tools allow it.
• Unsubscribe from marketing messages using the instructions in the message.
• Adjust browser settings to block or delete cookies.
• Request information about data handling or ask for correction of inaccurate details.
• Ask questions about responsible gaming privacy and support-related records.

10. Minors and Age Restrictions

Casino content is intended only for people who meet the legal gambling age in their location. In many Canadian provinces and territories the minimum gambling age is 19, while some jurisdictions may differ. The website is not directed at minors and should not be used by anyone below the legal age for gambling.

11. International Transfers

Some technology, hosting, analytics, support or security providers may process information in jurisdictions outside the visitor’s province or country. Where this occurs, reasonable safeguards are expected to protect information in accordance with applicable privacy requirements.

12. Updates to this Policy

This Privacy Policy may be updated to reflect operational changes, new features, legal requirements, security improvements or changes in how information is handled. The “Last updated” line uses the current month and year automatically so the page remains current without manual editing.